Privacy Policy

1. Information We Collect

1.1 Information You Provide

Account Information:

• Email address (required)
• Password (encrypted)
• Name (optional)
• Billing information (processed by payment processor)

User-Generated Content:

• Watchlists
• Saved screens/filters
• Notes and annotations
• Support inquiries

Communications:

• Emails you send us
• Survey responses
• Feedback

1.2 Information Collected Automatically

Usage Data:

• Pages viewed
• Features used
• Time spent on Service
• Search queries
• Stocks viewed
• Filters applied
• Clicks and interactions

Device Information:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Screen resolution
• Referral source

Cookies and Tracking Technologies:

• Session cookies (required for functionality)
• Analytics cookies (track usage patterns)
• Preference cookies (remember your settings)

1.3 Information from Third Parties

Payment Information:

• Processed by Stripe (our payment processor)
• We do not store full credit card numbers
• We receive confirmation of payment status

OAuth Login (if applicable):

• If you log in via Google/social media
• We receive: name, email, profile picture
• We do not receive your password

2. How We Use Your Information

2.1 To Provide the Service

• Create and manage your account
• Process payments and subscriptions
• Provide customer support
• Send service-related notifications
• Remember your preferences and settings
• Display personalized content (your watchlists, saved screens)

2.2 To Improve the Service

• Analyze usage patterns
• Identify and fix bugs
• Develop new features
• Optimize performance
• Conduct research and analytics

2.3 To Communicate With You

• Send account notifications (password resets, billing)
• Send optional email alerts (if enabled)
• Respond to support inquiries
• Send important Service updates

2.4 Marketing (With Your Consent)

• Send promotional emails (you can opt out)
• Announce new features
• Share educational content
• Send surveys (optional)

2.5 Legal and Safety

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Resolve disputes

3. How We Share Your Information

3.1 We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Service Providers

We share information with trusted third parties who help us operate:

Stripe (Payment Processing):

• Processes payments securely
• See Stripe's privacy policy: https://stripe.com/privacy

Google Analytics (Analytics):

• Tracks usage and demographics
• Data is anonymized
• See Google's privacy policy: https://policies.google.com/privacy

These providers are bound by confidentiality agreements and may only use your data to provide services to us.

3.3 Legal Requirements

We may disclose information if required to:

• Comply with laws, regulations, or court orders
• Respond to government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Protect users' rights, property, or safety

3.4 Business Transfers

If Quantvec is acquired, merged, or sells assets:

• Your information may be transferred
• We will notify you via email and/or Service notice
• The new entity must honor this Privacy Policy

3.5 Aggregated Data

We may share anonymized, aggregated data that cannot identify you:

• Usage statistics ("X% of users use feature Y")
• Market research
• Public reports

4. Cookies and Tracking

4.1 What Are Cookies?

Cookies are small text files stored on your device. We use cookies to keep you logged in, remember your preferences, analyze usage patterns, and improve performance.

4.2 Types of Cookies We Use

Essential Cookies (Required):

• Session management
• Authentication
• Security features
• Cannot be disabled

Analytics Cookies (Optional):

• Google Analytics
• Track how you use the Service
• Help us improve features
• Can be disabled via browser settings

Preference Cookies (Optional):

• Remember your settings
• Dark mode preference
• Layout preferences

4.3 Managing Cookies

• Most browsers allow you to block or delete cookies
• See your browser's help section for instructions
• Blocking essential cookies may break functionality
• Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

5. Data Retention

5.1 Account Data

• We retain your account data while your account is active
• After account deletion, we retain data for 30 days (recovery period)
• Then permanently deleted (except as required by law)

5.2 Backups

• Backups may retain data for up to 90 days
• Backups are used for disaster recovery only

5.3 Legal Retention

• Some data must be retained for legal/tax purposes
• Payment records: 7 years
• Support tickets: 3 years

6. Data Security

6.1 Security Measures

We implement industry-standard security:

Technical Measures:

• Encryption in transit (SSL/TLS)
• Encryption at rest (database encryption)
• Secure password hashing (bcrypt)
• Regular security audits
• Firewall protection
• DDoS mitigation

Access Controls:

• Role-based access for employees
• Two-factor authentication available
• Automatic session timeout
• Secure password requirements

Operational Measures:

• Employee background checks
• Confidentiality agreements
• Security training
• Incident response plan

6.2 No Guarantee

However, no system is 100% secure. We cannot guarantee absolute security. You are responsible for keeping your password secure. Notify us immediately of unauthorized access.

6.3 Data Breach Notification

If a breach occurs:

• We will investigate immediately
• Affected users will be notified within 72 hours
• We will provide details of the breach and steps to take

7. Your Rights and Choices

7.1 Access Your Data

You can access your data by logging into your account, viewing account settings, and exporting your watchlists and notes.

7.2 Correct Your Data

You can update your email address, password, name, and preferences via account settings or by contacting support.

7.3 Delete Your Data

• Go to Account Settings → Delete Account
• Or email support@quantvec.ai
• We will delete your data within 30 days (except legal retention)

7.4 Export Your Data

• Email support@quantvec.ai with "Data Export Request"
• We will provide data in machine-readable format (JSON/CSV)
• Delivered within 30 days

7.5 Opt Out of Marketing

• Click "Unsubscribe" in any marketing email
• Or update preferences in account settings
• You will still receive transactional emails (receipts, password resets)

8. Children's Privacy

Quantvec is not intended for users under 18.

• We do not knowingly collect information from minors
• If we discover a minor's data, we will delete it immediately
• Parents: Contact us if you believe your child provided information

9. International Users

9.1 Data Location

• Our servers are located in India
• Data may be processed in India or other countries
• By using the Service, you consent to this transfer

9.2 European Users (GDPR)

If you are in the EU/EEA/UK, you have additional rights:

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

To exercise rights: Email support@quantvec.ai with "GDPR Request"

10. Third-Party Links

• Our Service may contain links to third-party websites
• We are not responsible for their privacy practices
• Review their privacy policies before providing information

11. Changes to This Privacy Policy

• We may update this policy from time to time
• Material changes will be notified via email or Service notice
• "Last Updated" date will change
• For material changes, we will provide 30 days notice
• Continued use after changes constitutes acceptance

12. Contact Us

Questions, concerns, or requests regarding privacy?

Trigarth Systemagic Pvt Ltd
Email: support@quantvec.ai
Response Time: We aim to respond within 2 business days